Cosmetic Desert – Shipping Policy
Shipping Policy
At Cosmetic Desert, we are committed to providing a seamless and transparent shipping experience for our customers. Below are the details of our shipping process.
Shipping Range
Countries: We currently ship within the United Arab Emirates.
Shipping Costs
Free Shipping: All orders qualify for free standard shipping within the UAE.
Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday to Friday
Transit Time
Estimated Delivery Time: 1-3 business days
Business Days: Shipments occur Monday to Friday
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Shipping Process
Reliable Courier Services: We ship via Royal Mail, Parcelforce, DHL, Fedex.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
Tracking Instructions
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Shipping Status:
Once your order ships, you’ll promptly receive a shipping confirmation email containing your tracking number.
If you don’t receive the shipping confirmation email immediately, don’t worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
If you have successfully placed an order and still haven’t received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at support@cosmeticdesert.com.
Contact Us
- Phone: 07492 434274
- Email: support@cosmeticdesert.com
- Opening Hours:
Monday – Friday : 7am – 6pm